1. What is "XchangeWorld"?
   A new initiative of the Q Lifestyle Group, 'XchangeWorld' is a new international holiday exchange network featuring direct partnerships with meticulously selected quality clubs & resorts - exclusively for QVI Club Members.
   To Purchase QVI Membership please email at rythmindia@gmail.com

2. How can I become a member of "XchangeWorld"?
   You  will  be   automatically  become  a  member   of   "XchangeWorld"   upon completion  of  your   QVI  Club  Membership  (Diamond,  Platinum  and  Gold currently).

3. What are the benefits of "XchangeWorld"? What do "XchangeWorld" offers?
   
   - "XchangeWorld" provides  a  selection  of  guaranteed  check-in  weeks/units at your preferred locations/destinations for you to  choose from  on a  frequent basis. 
   
   - "XchangeWorld"     offers     check-in date   choices  across  all  seasonality.  There  will  be  equal  weeks/units  on offer   that  spread out from peak to low seasons & not just during low seasons.
   
   - Future benefits in the pipeline include:
   
   
   • access to selected condos & villas xchange & rentals.
   • access to cruise & special experiences xchange such as hot-air balloons.
   • xchange for spa packages, travel & leisure items/gifts, souvenirs or other holiday lifestyle products & services.
   • loyalty points-based programs. 
     
     
4. Will there be a renewal fee imposed to renew the membership with "XchangeWorld"?
   There will not be any renewal fee charged.
   
   
5. Will there be an Xchange fee? How much is the Xchange fee?
   Yes, there will be a  nominal  Xchange  fee. The Xchange  fee  is  a  flat rate of USD99  per  week  of  8days/7nights -  throughout the world which translates to great value  for  money! This is payable  upon  confirmation  of  your  Xchange request.
   
   
6. How can I check the associated resorts/ hotels to "XchangeWorld"?
   You can find the list of  associated  resorts/hotels  at  associated  resort  page.
   
   
7. Do I still need to pay usage fees?
   Yes, there will be a reasonable usage  fee  charged  at USD150 for depositing your  QVI Club  week   entitlement  into "XchangeWorld"  for  your  xchange purpose. 
   
   
8. Will meals be provided?
   Meals are not included.
   
   
9. How can I deposit my week into "XchangeWorld"?
   Upon settlement of usage fee, you will be able to deposit  your  week into "XchangeWorld".
   
   
10. How can I make my Xchange request?
    Kindly   write   in  to   our   friendly   "XchangeWorld"   customer   service   at rythmindia@gmail.com or contact us at + 91 9371677116
    
    
11. What will happen if I cancel my reservation?
    There will be no fees incurred for cancellation made more than  thirty  days (30) before check-in date. Otherwise, there will be  a  cancellation  fee  of  (not less than USD50) for each change of reservation.
    
    
12. How much is the Guest Certificate fee?
    Guest  Certificate  fee is  available  at  USD39.  This  is  applicable  only if  you are not part of traveling party staying at the destination resort/hotel.
    
    
13. Can I pay my Usage fee, Guest Certificate or Xchange fee through my E-Card?
    Yes, you can make the payment, either by:
    
    a. E-Card by providing us your E-Card details (Serial and Pin Code)
    
    b. Credit Card by downloading and completing the Credit Card form & and fax it to us at +65 64910911. Meantime, secured online payment option is coming soon.
    
    
14. What are "XchangeWorld" office hours?
    Mondays to Fridays (9am to 8pm) Singapore time:
    
    - email at rythmindia@gmail.com or
    - call us at +65 6491 0927
    
    
15. How do I make full use "XchangeWorld" holidays?
    
    - Be flexible with your requests
    
    - Instead of specific resort, tell us what kind  of  holidays  or  areas  (at  least  3 choices) you wanted (beach, mountain, cultural etc). 'The world is  your oyster' of discoveries .. you will be pleasantly surprised to experience new resort or area or location instead of going back to the same crowded, peak traditional specific resort or popular destination.
    
    
16. What is a Holiday Property?

    Holiday property is a fully serviced holiday or vacation apartment including holiday villas, holiday homes, cottages, cabanas or chalets, and apartments. These holiday properties are self-contained, have onsite management, be of a high standard, and also offer the types of amenities and facilities typical of a great holiday accommodation.

17. What is a Timeshare Resort?

    A timeshare resort is a form of vacation property ownership. With timeshares, the use and costs of running the resort are shared among the owners. Timeshare resorts can be a condominium vacation resorts, an apartment block or part of a normal resort or hotel. This model has also been applied to houseboats, yachts, campgrounds, motor homes and cruises. Timeshare entitles ownership, to occupy a unit of accommodation for a period of time (usually a week) on a regular basis for a number of years.
    

18. What is Cancellation Protection Option (CPO) @ USD19.00?
    
    By purchasing CPO at the time of confirming your exchange, should you need to cancel your exchange holiday, your deposited week will be saved up to the expiry date of usage week entitlement. There will be 'no fee' for the replacement exchange. You have the option of accepting CPO and paying the additional CPO fee on the replacement exchange reservation.
    
    - CPO must be purchased upon xchange confirmation only
    - CPO is not available on Bonus Weeks or any other “special” or “promotional offers”
    - CPO is not applicable on Guest Certificates
    
    If you decline CPO at the time of confirming your exchange, the cancellation policy applies.
    
    
19. What is your Cancellation Policy?
    
    60 days and above prior to check-in date:
    -USD39 will be deducted from Xchange fee
    -Week will be saved for future use up to the expiry date of usage week entitlement
    
    59 days to 30 days prior to check-in date:
    -USD49 will be deducted from Xchange fee
    -Week will be saved for future use up to the expiry date of usage week entitlement
    
    29 days till the date of check-in
    -Xchange fee forfeited
    -Week deposited forfeited
    

*Terms and Conditions

1. Guest Certificate will be forfeited once cancelled.
2. Balance from deducted Xchange fee will be credited on the next Xchange request.
3. You may then request another xchange for which payment of an additional xchange fee may be required
4. These policies are subject to change from time to time without prior notice to the members.

For any queries regarding QVI purchases please contact at rythmindia@gmail.com